Terms & Conditions

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "sgt138", "we", "us", or "our" refers to the sgt138 online gaming platform, its operators, and affiliated entities providing gaming services through the website https://sgt138.cam.
• "User", "you", "your", or "Player" refers to any individual who registers an account, accesses the website, or uses any services provided by sgt138.
• "Account" means the personal gaming account registered under your name and credentials on the sgt138 platform.
• "Services" refers to all online gaming products, features, and functionalities offered through sgt138, including but not limited to sports betting, live casino games, slot machines, lottery games including togel (traditional Indonesian numbers lottery), and any other gambling or gaming activities available on the platform.
• "Terms" or "Agreement" refers to these Terms and Conditions, including all amendments, supplements, and related policies incorporated by reference.
• "Deposit" means any funds transferred by the User into their sgt138 Account for the purpose of placing bets or playing games.
• "Withdrawal" means any funds transferred from the User's sgt138 Account balance to the User's designated bank account or payment method.
• "Bonus" refers to promotional credits, free bets, cashback, or other incentives provided by sgt138 to Users, subject to specific terms and wagering requirements.
• "Wagering Requirements" means the number of times a User must wager a bonus amount before the bonus or associated winnings become eligible for withdrawal.

2. Agreement to Terms

By accessing the sgt138 website, creating an account, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. This Agreement constitutes a legally binding contract between you and sgt138. If you do not agree with any provision of these Terms, you must immediately cease using our Services and refrain from creating or accessing an account.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Changes will be effective immediately upon posting to the sgt138 website. It is your responsibility to review these Terms periodically. Continued use of our Services after modifications constitutes acceptance of the revised Terms. Material changes affecting your rights or obligations will be communicated via email to your registered email address or through prominent notice on the platform.

These Terms incorporate by reference our Privacy Policy, Responsible Gaming Policy, Bonus Terms and Conditions, and any other policies or guidelines published on the sgt138 website. All such documents form an integral part of this Agreement.

3. Eligibility Requirements

Access to and use of sgt138 Services is subject to strict eligibility criteria. You represent and warrant that:

1. Age Requirement: You are at least twenty-one (21) years of age or the legal gambling age in your jurisdiction, whichever is higher. sgt138 operates a strict adults-only policy and employs age verification procedures to prevent underage gambling.
2. Legal Capacity: You possess full legal capacity to enter into this Agreement and are not restricted by any legal incapacity or limitation that would prevent you from forming binding contracts.
3. Geographic Location: You are a resident of Indonesia or a jurisdiction where online gambling is not expressly prohibited by law. You understand that it is your sole responsibility to ensure that your use of sgt138 Services complies with all applicable laws in your jurisdiction.
4. Not Self-Excluded: You have not previously self-excluded from gambling activities on sgt138 or any other gaming platform, and you are not currently registered with any gambling exclusion programs or databases.
5. Personal Use Only: You are registering and using the Account solely for your own personal entertainment purposes, and not on behalf of any third party, business entity, or for any commercial purpose.
6. Single Account: You do not already hold an active account with sgt138. Each User is permitted one (1) account only. Multiple accounts opened by the same individual, whether intentionally or inadvertently, may be closed without notice, and any associated funds may be forfeited.
7. Financial Capacity: You are financially capable of bearing losses associated with gambling activities and are using only funds that you can afford to lose without compromising your financial obligations, living expenses, or dependents' welfare.

sgt138 reserves the right to request identity verification documents at any time to confirm your eligibility. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or permanent closure. Any winnings or account balances may be withheld pending verification completion.

4. Account Registration and Security

4.1 Registration Process

To access sgt138 Services, you must complete the registration process by providing accurate, current, and complete information as prompted by the registration form. Required information typically includes full legal name, date of birth, residential address, valid email address, mobile phone number, and preferred currency (Indonesian Rupiah). You agree to maintain and promptly update your account information to ensure its accuracy throughout your relationship with sgt138.

4.2 Account Credentials

Upon registration, you will create a unique username and password (collectively, "Account Credentials"). You are solely responsible for maintaining the confidentiality of your Account Credentials and for all activities that occur under your Account. You agree to:

• Choose a strong, unique password containing a combination of letters, numbers, and special characters;
• Never disclose your Account Credentials to any third party;
• Immediately notify sgt138 Customer Support if you suspect unauthorized access to your Account or any security breach;
• Accept full responsibility for any losses incurred due to unauthorized use of your Account resulting from your failure to maintain credential confidentiality.

4.3 Know Your Customer (KYC) Verification

In compliance with international anti-money laundering regulations and responsible gaming standards, sgt138 implements mandatory Know Your Customer verification procedures. You may be required to submit the following documentation:

• Government-issued photo identification (Indonesian National Identity Card / KTP, passport, or driver's license);
• Proof of residential address dated within the last three (3) months (utility bill, bank statement, or government correspondence);
• Selfie photograph holding your identification document;
• Proof of payment method ownership (bank account statement, e-wallet screenshot, or credit card image with middle digits obscured).

sgt138 reserves the right to request additional documentation or conduct enhanced due diligence for high-value transactions, irregular activity patterns, or as required by regulatory obligations. Accounts may be restricted or closed, and withdrawals may be suspended until satisfactory verification is completed.

5. Deposits and Withdrawals

5.1 Deposits

sgt138 accepts deposits via multiple payment methods tailored to Indonesian players, including bank transfers through BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), and e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum and maximum deposit limits vary by payment method and are displayed on the deposit page.

All deposits must originate from a payment source registered in your own name. Third-party deposits are strictly prohibited. sgt138 reserves the right to reject deposits from unverified payment sources and may return funds to the originating account minus applicable processing fees.

Deposit processing times vary by method: bank transfers typically process within 5-15 minutes during banking hours (Monday-Friday 08:00-16:00 WIB, Saturday 08:00-12:00 WIB); e-wallet deposits process instantly 24/7. Deposits made outside banking hours will be processed on the next business day for bank transfer methods.

5.2 Withdrawals

Users may request withdrawals of their available account balance at any time, subject to completion of account verification, fulfillment of any applicable wagering requirements, and compliance with these Terms. Withdrawal requests are processed in the order received, with verified accounts receiving priority processing.

Standard withdrawal processing times at sgt138 are as follows: withdrawals via Indonesian bank transfer (BCA, BRI, BNI, Mandiri) are processed within 5 minutes during banking hours for verified accounts; e-wallet withdrawals (OVO, DANA, GoPay) process within 15 minutes. VIP tier members benefit from expedited processing with Diamond and Black Diamond members receiving priority queue placement.

Minimum withdrawal amount is Rp 100,000 (one hundred thousand Indonesian Rupiah). Maximum withdrawal limits vary by VIP tier and payment method. Withdrawals may only be made to the same payment method and account used for deposits, in accordance with anti-money-laundering regulations.

5.3 Fees and Charges

sgt138 does not charge fees for deposits or withdrawals. However, third-party payment processors, banks, or e-wallet providers may impose their own transaction fees beyond our control. Currency conversion fees may apply if your bank or payment provider processes transactions in a currency different from Indonesian Rupiah.

6. Bonuses and Promotions

sgt138 offers various bonuses and promotional offers to Users, including but not limited to welcome bonuses, deposit match bonuses, cashback offers, free spins, and VIP loyalty rewards. All bonuses are subject to specific Terms and Conditions which will be clearly disclosed at the time of the offer.

Unless otherwise stated, bonuses are subject to wagering requirements before associated funds become eligible for withdrawal. Wagering requirements specify the number of times you must wager the bonus amount (and in some cases, the deposit amount) playing eligible games. Different game types contribute differently toward wagering requirements: slots typically contribute 100%, table games may contribute 10-20%, and certain games may be entirely excluded.

Bonuses are intended for recreational players only. sgt138 reserves the right to void bonuses, withhold winnings, and close accounts engaged in bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, using automated betting systems or bots, employing betting patterns designed solely to convert bonus funds without risk, or any other activity we deem contrary to the spirit of the promotion.

Bonus funds cannot be withdrawn directly and must be converted to withdrawable cash through satisfaction of wagering requirements. Unused bonus funds expire after a specified period (typically 30 days from issuance) unless otherwise stated in the promotion terms.

7. Responsible Gaming

sgt138 is committed to promoting responsible gaming and providing tools to help Users maintain control over their gambling activities. We encourage all Users to gamble responsibly and within their financial means. Gambling should be viewed as entertainment, not as a means of generating income or resolving financial difficulties.

We provide the following responsible gaming tools accessible through your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit;
• Loss Limits: Define maximum loss thresholds over specified time periods;
• Session Time Reminders: Receive notifications after specified gameplay durations;
• Reality Check: Periodic popups displaying current session duration and financial position;
• Cool-Off Period: Temporarily suspend your account for 24 hours, 48 hours, 1 week, or 1 month;
• Self-Exclusion: Permanently close your account for a minimum period of 6 months up to indefinite exclusion.

If you believe your gambling is becoming problematic, we strongly encourage you to utilize these tools and seek support from professional organizations specializing in gambling addiction. Please contact our Customer Support team 24/7 for assistance with implementing responsible gaming measures or refer to our Responsible Gaming page for additional resources.

8. Prohibited Activities

Users are strictly prohibited from engaging in the following activities while using sgt138 Services:

1. Using the platform for any illegal purpose or in violation of any applicable laws or regulations;
2. Creating multiple accounts or allowing third parties to access or use your account;
3. Colluding with other Users or third parties to defraud sgt138 or gain unfair advantage;
4. Using automated systems, bots, or software to place bets or manipulate outcomes;
5. Exploiting technical errors, bugs, or vulnerabilities in the platform or games;
6. Engaging in money laundering or other financial crimes through the platform;
7. Using VPN or proxy services to circumvent geographic restrictions;
8. Providing false, inaccurate, or misleading information during registration or verification;
9. Engaging in abusive, threatening, or harassing behavior toward other Users or sgt138 staff;
10. Reverse engineering, decompiling, or attempting to extract source code from the platform;
11. Using the platform while located in jurisdictions where online gambling is prohibited;
12. Claiming chargebacks or payment reversals in bad faith;
13. Any other activity that sgt138 reasonably deems to be fraudulent, abusive, or contrary to fair play principles.

Violation of these prohibitions may result in immediate account suspension or permanent closure, forfeiture of account balance and pending withdrawals, and potential legal action.

9. Intellectual Property Rights

All content on the sgt138 platform, including but not limited to text, graphics, logos, images, software, audio clips, video clips, data compilations, and the compilation thereof (collectively, "Content"), is the property of sgt138 or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the sgt138 platform and Content solely for personal, non-commercial entertainment purposes. This license does not include any right to: (a) resell, reproduce, distribute, or publicly display any Content; (b) modify, adapt, or create derivative works based on Content; (c) use any data mining, robots, or similar data gathering or extraction methods; or (d) use Content for any purpose other than personal entertainment.

10. Limitation of Liability

To the fullest extent permitted by applicable law, sgt138, its officers, directors, employees, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use our Services, including but not limited to loss of profits, loss of data, business interruption, or any other commercial damages or losses, whether based in warranty, contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law. In no event shall sgt138's total liability to you for all damages exceed the amount you deposited into your account in the six (6) months preceding the event giving rise to the liability claim.

You acknowledge that gambling involves financial risk and that outcomes are determined by chance. sgt138 does not guarantee winnings and expressly disclaims any representations or warranties regarding profitability or success rates.

11. Dispute Resolution and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable to our gaming license jurisdiction. Any disputes, controversies, or claims arising out of or relating to these Terms or your use of sgt138 Services shall first be attempted to be resolved through good faith negotiations with our Customer Support team.

If informal resolution is not achieved within thirty (30) days, the dispute may be escalated to formal arbitration in accordance with international arbitration rules. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties.

You agree to waive any right to participate in class action lawsuits or class-wide arbitration against sgt138.

12. Account Closure and Termination

sgt138 reserves the right to suspend, restrict, or permanently close your account at any time, with or without cause, and with or without notice, at our sole discretion. Grounds for account closure include but are not limited to: violation of these Terms, fraudulent activity, abuse of bonuses or promotions, failure to complete verification procedures, extended periods of inactivity, or determination that your continued use poses risks to sgt138 or other Users.

Upon account closure, any remaining balance may be returned to you via your registered payment method, minus any applicable fees, bonuses, or amounts obtained through violation of these Terms. Pending bets at the time of closure will be honored if placed in good faith prior to termination notice.

You may request voluntary account closure at any time by contacting Customer Support. We encourage Users seeking to close accounts due to gambling concerns to utilize our self-exclusion tools to ensure comprehensive protection.

13. Miscellaneous Provisions

13.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

13.2 Waiver

No waiver by sgt138 of any term or condition in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by sgt138 to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

13.3 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without sgt138's prior written consent. sgt138 may freely assign or transfer these Terms or any rights hereunder to any third party without restriction.

13.4 Entire Agreement

These Terms, together with all incorporated policies and guidelines, constitute the entire agreement between you and sgt138 regarding your use of our Services and supersede all prior agreements, understandings, and communications, whether written or oral.

14. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of sgt138 Services, please contact our Customer Support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the sgt138 website
• Response Time: We aim to respond to all inquiries within 24 hours

Our Customer Support team speaks Indonesian fluently and is trained to assist with account issues, technical problems, payment inquiries, bonus questions, and responsible gaming support.